Frequently asked questions
If you have any other queries, please don't hesitate to email us:
- Does Transcribe automatically convert audio to text?
For clear audio in select languages, yes. While 100% accurate automated-transcription is still a hard problem
for computers to solve, technology has improved sufficiently in recent years for us to get close to
90% accuracy for clear, well-recorded audio in select languages.
We also have a dictation feature that converts your voice (fed as direct input to your microphone) to text
through voice recognition. We support English, Spanish, French, Hindi and almost all other
European & Asian languages.
If you're unable to use automatic transcription or dictate your audio, we still have something to offer.
We're aiming to make the process of human transcription easier and help save a lot of
time for our users. Transcribe does that by putting the audio player and the text editor on the same screen.
So you no longer need to keep switching between two different applications, and can transcribe the audio as
you listen to it. Transcribe allows you to slow down the audio to match your speed of typing and also offers
other shortcuts for rewinding, fast-forwarding, pause and resume. The text is saved automatically after
every keystroke. Many of our customers claim that this has easily halved the time they
used to spend transcribing otherwise.
- How much does Transcribe cost?
Transcribe has a simple and transparent pricing model:
Automatic transcriptions are limited to 1-min previews until auto-transcribe minutes are purchased,
along with the annual license.
- An annual license fee of US $20 that gives you unlimited year-long access to Transcribe's integrated
player+editor and Dictation engine.
- Automatic transcription costs 10 cents per minute of audio and is available as an optional add-on you
can purchase at any time during your license term.
- How does the annual license and renewal work?
- At the end of your annual license term, we will prompt you to renew your license for the next year.
If you do not take any action, your account will just expire and you will not be charged anything. We will
- What payment methods do you support?
- We accept all major credit, debit and prepaid cards, including international cards. You can also pay via
- Where does the editor store my work?
- Transcribe's editor stores the data in your browser's local storage - this storage persists across page reloads
browser restarts. The only time when this storage gets cleared is when you explicitly delete your cookies, cache,
history etc. via Google Chrome's settings. Otherwise, the data is auto-saved and is always available. We suggest
you type a few words, and try this out yourself - reload the page and as well as restart the browser.
Once you're comfortable, you can start trusting the tool :)
- What audio and video formats does Transcribe support?
- Transcribe supports a variety of audio and video file formats - mp3/mp4/m4a/amr/wma/aac/wav/ogg/webm for audio
files and mp4/ogg/webm for video files. You can also open Youtube videos in Transcribe's player.
- I have trouble playing some WAV files on Transcribe
- WAV file formats vary wildly and as a result, Google Chrome browser has issues supporting certain types of WAV
However, many of our customers use a file converter tool to convert all other file formats to MP3 before loading
via Transcribe. It's a simple process and works 100%.
Please use this tool to convert your audios to MP3 for
- I need to transcribe sensitive documents. How secure is my data when I use Transcribe?
We built Transcribe specifically with security and privacy in mind.
If you're using Transcribe's player and editor for self-transcription:
Your audio/video file is played directly from your
computer when you open it in Transcribe and the text you type into the editor never leaves your computer. It is
your browser and is never uploaded anywhere. Only dictation data is uploaded in order to perform efficient
server-side voice recognition.
In fact one of the side-effects of this privacy feature is that you won't be able to access your transcription
log in to Transcribe from a computer different from the one that you typed your transcription in. Many users ask
us about this
and this is actually by design - a privacy feature. We can't load the text you typed in a different computer
because the data
is only stored in the computer you typed it on.
If you're using automatic transcription:
We do upload your audio/video to our servers but we clear them as soon as we are done processing them to
generate the transcript. We also store your transcripts on our server but the transcribed text is
available only until you choose to delete it - once you delete it, it's gone forever.
Your privacy is very important to us.
Please feel free to reach out to us with any other questions you might have.
- How do I get Transcribe to work offline?
- You don't have to do anything special to use Transcribe offline. You just need to be logged-in when you have an
Transcribe will automatically configure itself to work offline when you login. Later, when you need to access the
app when you're offline,
you just need to visit the app link:
You might want to bookmark it.
- How do I export the transcribed text?
- The transcription is saved within your browser, but there is no direct way to access it like a file.
You can export the text as a .doc file using our export
feature (button to the left of the green Dictate button). You can also just copy and paste the transcribed
text into any another application.
- What languages does Transcribe's dictation engine support?
- Our voice recognition feature supports the following languages: English, Español, Portuguese, Chinese (Simplied,
Traditional and Cantonese), Greek, Arabic, Türkçe
Català, Danish, Deutsch, Finnish, Hungarian, Norwegian, Swedish, Français, Hebrew, Hindi, Italiano, Japanese,
Korean, Nederlands, Română, Russian, Ukrainian and Vietnamese.
- Do I need a special microphone to use Transcribe's dictation engine?
- No, you do not need a special microphone for Transcribe.
- Does Transcribe support transcribing into templates?
Yes, you can use a Foot Pedal to control audio-playback in Transcribe and type into the template
using the program you usually use to open the template. Here's a detailed article on this
- What's the difference between the individual and group license options?
- A group license allows a single administrator to manage multiple accounts at the same time,
so that a single credit card can be used for all users. This is useful if you're trying to purchase Transcribe for
multiple people in your organization. The person who is signing up for a group license
becomes the administrator and only the administrator account has the ability to manage payment details and as well
adding/removing users and licenses from your group.
- How do you handle my credit card information?
- We use a industry standard credit card processor called Stripe,
and in fact, do not have access to your card details at all. This information is stored with our
processor, which is PCI compliant so the cards are stored very securely. Secondly, we can assure you that despite
being a small company, we're extremely responsive and responsible, and it makes no sense for us to breach this
trust of our users by misusing the credit card information.
- How do I cancel my account?
- To cancel your account, please access the
Account page -
the termination button is found towards the bottom of the page.
- Does Transcribe work with a foot pedal?
Yes! Transcribe works with the following foot pedals:
- Infinity USB Foot Pedal
- Olympus RS26, RS27, RS28
- vPedal vP-1 USB pedal
If you want us to support other foot pedals, please
let us know: firstname.lastname@example.org.
- Why don't you charge a one-time fee for Transcribe instead of an annual license?
- The reason we can't charge a one-time lifetime fee is because Transcribe is a web app and web apps require
on-going maintenance. The benefit of an annual license for you as a user is that for the duration of the license
year, you get
new features and updates we release with every version at no extra cost. This is unlike traditional desktop
software where you have to pay extra for every new version. We believe that an annual license, coupled
with constant improvements and updates is a win-win for everyone.
- What audio file formats do you support?
We currently support 3GP,AAC,AIF,AIFF,AMR,CAF,DSS,FLAC,M4A,MOV,MP3,MP4,OGG,WAV,WMA,WMV
- What languages does auto-transcribe support?
We currently support clear, well-recorded audio
in the list below. If your language is not in the list below, you can still transcribe using our battle-tested
Dictation engine in self-transcribe, which supports many more languages.
- Arabic (Egypt) - experimental
- Arabic (Saudi Arabia) - experimental
- Chinese (Cantonese - Hong Kong) - experimental
- Chinese (Mandarin - China) - experimental
- Chinese (Mandarin - Hong Kong) - experimental
- Chinese (Mandarin - Taiwan) - experimental
- Danish - experimental
- Dutch - experimental
- English (US)
- Finnish - experimental
- French (Canada)
- French (France)
- Greek - experimental
- Hindi - experimental
- Icelandic - experimental
- Japanese - experimental
- Korean - experimental
- Norwegian - experimental
- Persian - experimental
- Polish - experimental
- Portuguese (Brazil)
- Portuguese (Portugal)
- Russian - experimental
- Slovenian - experimental
- Spanish (Mexico)
- Spanish (Spain)
- Spanish (US)
- Swedish - experimental
- Turkish - experimental
- Do you have any service limits?
Please ensure that your audio file does not have background noise. Our service currently has the following
- 3GP,AAC,AIF,AIFF,AMR,CAF,DSS,FLAC,M4A,MOV,MP3,MP4,OGG,WAV,WMA,WMV files.
- Maximum file size of 1000 MB.
- Maximum duration of 300 minutes.
- Why am I restricted to a 1-min preview of automatic transcription?
Automatic transcription is a resource intensive operation and so we unfortunately need to cap the amount of free
minutes we can give out, while balancing the need for you to try the service out. So we have 1-min
preview limit that can be removed by purchasing a license along with add-on auto-transcribe packs.
- I have a media file that is in a format you don't support. What do I do?
You can still use our service by converting your audio file to a format we support before loading it
app. Many of our users use this audio converter
called MediaHuman for this
- I have a media file that is larger/longer than the service limit. What do I do?
You can use a free program
called Audacity to easily split large
media files into smaller ones.
Here's a video that walks you
through the process. You should then be able to load these individual files into our app.
- Can I auto-transcribe a video file?
Yes you can, if your video file is in one of our supported file formats. If not, you can still use our service by
extracting the audio from your video using a program like
MediaHuman and then loading
the extracted audio into our app.
- How fast will I be able to get my transcriptions back?
Automatic transcriptions typically take 5-10 minutes for every 30 minutes of audio.
- How much does auto-transcribe cost?
Automatic transcription costs 10 cents per minute of audio and is available as optional $6-packs that you can
purchase at any time during your annual license term.
- Why don't you charge a flat fee for auto-transcribe, just like self-transcribe?
Automated Machine Transcription uses advanced machine learning behind the scenes and is a computationally
intensive operation that requires a lot of expensive server resources for every minute of audio we
need to auto-transcribe. This is unlike in self-transcribe, where
we're able to play the audio/video files directly from your computer.
Given the high cost of computing resources required to do automatic machine transcription, if we were to
charge a flat fee
for auto-transcribe for all
users, it would have been a pretty high amount in order to be able to average out high-volume transcription
users and low-volume transcription users. This would have been unfair to low-volume users and would have
also left us to eat the costs for high-volume users. So instead, like we've always done, we've opted for
simple and transparent pricing that reflects true service costs, so you pay for exactly what you
personally need and use and not some averaged-out high price.
- I accidentally deleted my transcription - is there an undo option?
Please right click on the text editor and click on the Undo option. This will revert your text to the previous
You can also use Ctrl+Z keyboard shortcut for undo (Command+Z, if you are on a Mac).
Due to privacy reasons, we don't upload the transcribed text to our servers.
- Why doesn't my file load in Transcribe's player?
- Please ensure that you're using a file format that's supported by Transcribe. We support the following formats:
mp3/mp4/m4a/amr/wma/aac/wav/ogg/webm for audio and mp4/ogg/webm for video. We also support Youtube videos.
We're working hard to support more file types in the near future.
In the mean time, you can use a file converter tool to convert all other file formats to MP3
before loading it via Transcribe.
- The keyboard shortcuts are not working - what should I do?
Some laptops override the functionality of the default function keys to provide other features
(such as adjusting the brightness etc.). However, this can be rolled back.
If you’re using a Mac, please ensure that you have
switched your F1-F11 keys to function as standard function keys.
If you’re using Windows 7, try the following:
- Press [windows key] + x
- This will open the Windows mobility center
- Look for the “Function Key Row” setting and change it from "Multimedia key " to “Function Key”.
If the above suggestions are not helpful, email us, and we will help you out.
- How do I use the dictation feature?
- You should see a green "Dictate" button in your UI. When you click on that button, Chrome will ask for
permission to use the microphone the first time (a grey bar will appear at the top). This is a one-time permission
that you need to us. Subsequently, it will turn orange and you can start speaking into your microphone.
The voice recognition will kick in and the text will appear in the editor.
I can't get the dictation feature to work even after trying the above. Or, the dictation feature
Here's a quick independent test to find out if Chrome is configured correctly for dictation to work:
- Go to google.com.
- Click on the microphone icon that appears at the end of the search box.
- Speak into your microphone to do a voice search.
If the voice search doesn't work on Google.com, that could indicate that your microphone isn't
being recognized by your browser. Chrome and Transcribe do not require any special microphones or headphones.
Please ensure that your microphone is plugged in to the right port, audio input levels are set to the right
levels in your computer's audio settings and the audio feed is not being used by another running program.
If the voice search does work on Google.com, but the dictation feature still doesn't work on Transcribe,
or the dictation engine frequently disconnects, it could be due to the following reasons:
If none of these work, please see the last question/answer in the Troubleshooting section for information on how
to get in touch with us. We can help debug the issue further.
- The dictation feature requires a good Internet connection.
So if your Wifi is a little spotty, you might not notice it during regular browsing but the dictation engine
is sensitive to that and might often disconnect. Please try using Transcribe using a different internet
connection to determine if this is the cause.
- The voice recognition service could be having a temporary service degradation. These usually resolve
automatically in a short while, so you want to try again after 5-10 minutes. Also, we've heard users being
able to fix this issue by just restarting their browsers and/or computers.
- None of the above help! What should I do?
We can still help you figure out what's going wrong:
- Right click anywhere on the page and click "Inspect Element"
- A window will open up at the bottom of the page.
- Click on the "Console" tab in that window's top navigation bar.
- Take a screenshot of your desktop now and send it to us.
We can see if there are any errors logged in that console. When you email us
(email@example.com), please also include your browser version
and the operating system (e.g. Windows, Mac) you use.
- Does Transcribe support team/group accounts?
Yes, we do. Our group license allows an administrator to manage multiple licenses from a single account.
The admin can pay using a single card for all the child accounts, and also has the ability to revoke licenses
and re-assign them to others (when people join or leave your organization). The cost of the group license is
N * 20 USD per year, where N is the number of people in the group. So, for a group of 5, that would be 100 USD
- How do I sign up for a group account?
On the sign page, please select the license type
as "Group" and specify the number of licenses that you would like. This way, the person signing up
becomes the administrator for all the licenses under the group.
- Am I eligible for discounts when I purchase multiple licenses under a group?
Although, we have already tried to make Transcribe very affordable, if you are purchasing a large number
of licenses under a group account, we will be happy to offer you a discount. Please reach out to us for more