I can't get the dictation feature to work even after trying the above. Or, the dictation feature frequently disconnects.

Here's a quick independent test to find out if Chrome is configured correctly for dictation to work:

  1. Go to google.com.
  2. Click on the microphone icon that appears at the end of the search box.
  3. Speak into your microphone to do a voice search.

If the voice search doesn't work on Google.com, that could indicate that your microphone isn't being recognized by your browser. Chrome and Transcribe do not require any special microphones or headphones. Please ensure that your microphone is plugged in to the right port, audio input levels are set to the right levels in your computer's audio settings and the audio feed is not being used by another running program.

If the voice search does work on Google.com, but the dictation feature still doesn't work on Transcribe, or the dictation engine frequently disconnects, it could be due to the following reasons:

  1. The dictation feature requires a good Internet connection. So if your Wifi is a little spotty, you might not notice it during regular browsing but the dictation engine is sensitive to that and might often disconnect. Please try using Transcribe using a different internet connection to determine if this is the cause.
  2. The voice recognition service could be having a temporary service degradation. These usually resolve automatically in a short while, so you want to try again after 5-10 minutes. Also, we've heard users being able to fix this issue by just restarting their browsers and/or computers.

If none of these work, please see the last question/answer in the Troubleshooting section for information on how to get in touch with us. We can help debug the issue further.

Still have questions? Contact us.

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